FAQ
Questions, answered.
Everything from sizing to shipping.
Orders & Shipping
No — you can check out as a guest. Creating an account just lets you track past orders and save addresses for next time.
€200. This applies to your entire cart, not per item — mix and match across categories to reach it.
Typically 2–5 business days depending on your location within the EU. See our Shipping & Returns page for details by zone.
Sizing & Fit
Check the size chart on the product page, or visit our full Size & Fit Guide for measuring instructions across every category.
You have 30 days to return or exchange it, as long as it's unworn and in original packaging.
No — open-heel fins run larger to accommodate boots. Always check which style you're ordering before matching to a size chart.
Products & Certification
You can purchase anything on the site regardless of certification level — the certification badges are informational, showing what training is typically recommended before using that gear safely.
It's the maximum depth the manufacturer rates that piece of equipment for under normal conditions — always dive within your own certification limits regardless of gear rating.
No, dive computers ship in factory default settings. You'll need to configure gas mixes, altitude settings, and personal preferences before your first dive.
Payments & Account
All major credit/debit cards and standard EU payment methods available at checkout.
Yes — all payments are processed through encrypted, PCI-compliant checkout. We never store your full card details on our servers.
Contact us as soon as possible — if the order hasn't shipped yet, we can usually amend or cancel it.